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& End User Relationship Management
DII
COE
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& Testing
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Evaluation & Selection
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Management
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and Software Engineering
Technology
Insertion
Vendor
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Categories: COTS-Based Systems Lessons
Architecture
Planning for COTS impact on system architecture; architecture documentation
Business Processes
Changing end users' business processes; difficulties; managing expectations
Configuration Management
Challenges in configuration management; the need for baselines
Contracting
Things you should know about contracting services and licensing
Customer & End User Relationship Management
Managing customer & end user expectations; importance of strong relations
DII COE
How DII COE creates new risks, mitigates old ones
Integration and Testing
Testing at product and system levels; scheduling integration; testbeds
Modification
Things to consider if you are thinking of modifying a COTS product
Product Evaluation and Acquisition
The importance of choosing the right vendors and knowing the marketplace; COTS expertise in your organization
Product Evaluation and Selection
Evaluation practices; selection criteria; pilots and demos; product maturity
Program Management
Considerations for successful program management in a CBS environment
Requirements
Suggestions for managing system requirements in the context of COTS-based systems
Skills
The skill set your organization needs for successful COTS development
System Evolution
How change can affect system development and maintenance
Systems and Software Engineering
The new engineering process; product modification; importance of prototypes
Technology Insertion
Planning ahead for implementing new technologies
Transition Issues
Issues to consider, including business processes, education, and training
Vendor Relationships
The importance of maintaining good vendor relations; factors that influence vendors
