Based on his own extensive management experience, Watts S. Humphrey, the world-renowned expert on process improvement, shows corporate executives and senior managers how to gain control of a software operation and how to transform that operation into a professional and businesslike engineering function. He describes how software is now critical to just about every business, both large and small. With pointed and eye-opening candor, he demonstrates that if executives do not master their software operations, their businesses will soon have competitive problems.

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