Eileen Forrester 

Forrester is the manager of the CMMI for Services Project at the Software Engineering Institute, and the lead author of the Addison-Wesley book, CMMI for Services, Guidelines for Superior Service. She was the co-chair of the International Process Research Consortium (IPRC) and the editor of the IPRC Process Research Framework. Forrester is the developer of TransPlant, a transition-planning process; and her current research area is in process-oriented approaches to service delivery, technology change, risk management, and emergent system types. These approaches include GAIT, CMMI for Services, OCTAVE, MDA, and multi-model improvement approaches. She has more than 35 years of experience in technology transition, strategic planning, applied research, process improvement, communication planning, and managing product, service, and non-profit organizations.             

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PRESENTATION