This presentation, delivered at SEPG Europe 2010 by Sally Hannington and David Fulcher of UK Life, describes how the world's 5th largest insurance group experienced benefits such as increased quality, customer satisfaction, on-time delivery, and on-cost delivery using auditing and PPQA (a CMMI process area).

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PRESENTATION

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CMMI

Published: August 2011

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How a Strong and Principled PPQA Overcomes Acute Challenges to Process Improvement

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