In lean economic times,
service organizations, which make up 80% of the world economy, can
benefit by using process improvement to make the most of their
resources to achieve desired business results. CMMI for Services
(CMMI-SVC) is a guide to help service provider organizations reduce
costs, improve quality, and improve the predictability of schedules.
this webinar, Eileen Forrester, CMMI-SVC team lead and coauthor of the
book, CMMI for Services, will present an overview on the results and
status of CMMI-SVC use to date, opportunities for users and partners,
and what’s coming this year. CMMI-SVC V1.3 will be released in November
of 2010, and attendees will get an early look at the planned changes
for CMMI-SVC. She will also discuss the new Introduction to CMMI-SVC
course, and the qualification path for those who wish to teach. Eileen
will also discuss the fit of CMMI-SVC with other models, such as ITIL,
and opportunities to participate in future activities.
About the Speaker
Forrester is a senior member of the technical staff in the Software
Engineering Process Management program at the SEI. She was the co-chair
of the International Process Research Consortium and is the SEI lead
for the CMMI for Services. Forrester is the developer of TransPlant, a
transition-planning process, the editor of the IPRC Process Research
Framework, and the lead author of CMMI for Services, Guidelines for
Superior Service. Her current research area is in process-oriented
approaches to service delivery, technology change, risk management, and
emergent system types. These approaches include GAIT, the CMMI for
Services, OCTAVE, MDA, and multi-model improvement approaches. She has
more than 30 years of experience in technology transition, strategic
planning, process improvement, communication planning, and managing
product, service, and non-profit organizations.
Please note that current and future CMMI research, training, and information has been transitioned to the
a wholly-owned subsidiary of Carnegie Mellon University.