 |
2009 Dates
March 22, 2009 (San Jose, CA)
April 9, 2009 (SEI Pittsburgh, PA)
May 8, 2009 (SEI Arlington, VA)
May 28, 2009 (Paris, France)
July 16, 2009 (SEI Pittsburgh, PA)
August 28, 2009 (SEI Pittsburgh, PA)
September 17, 2009 (SEI Frankfurt, Germany)
September 24, 2009 (SEI Arlington, VA)
October 15, 2009 (SEI Pittsburgh, PA)
November 5, 2009 (SEI Pittsburgh, PA)
December 4, 2009 (SEI Arlington, VA)
Course Registration
Software Engineering Institute
Carnegie Mellon University
Pittsburgh, PA 15213-3890
Phone: 412 / 268-7388
FAX: 412 / 268-7401
Questions: courseregistration@sei.cmu.edu
To Register: 2009 Click Here
This course
may also be
offered by arrangement at customer sites. E-mail
course-info@sei.cmu.edu or call +1 412-268-7622 for details.
*Course dates and fees are subject to change.
|
U.S.
Course Fee:
Industry: $600
Government: $480
Academic: $480
International
Course Fee:
$1200
Register for
2009 Dates
|
| |
This one-day course introduces service providers, appraisal team members, and process group members to CMMI® fundamental concepts related to service delivery. The CMMI for Services (CMMI-SVC) model defines effective practices that ensure quality services are delivered to customers and end users. Some types of services that would benefit from using CMMI-SVC include operations, logistics, maintenance, IT, and many other services in other government and industry.
The course is composed of lectures and class exercises with ample opportunity for participant questions and discussions. After attending the course, participants will be able to describe the CMMI-SVC model, discuss the model's process areas, and locate relevant information in the model.
This course, with its prerequisite, Introduction to CMMI Version 1.2, fulfills a prerequisite for any course requiring an official SEI Introductory CMMI for Services course. This course is also a prerequisite for being a lead appraiser, team leader, or team member on a SCAMPI appraisal using the CMMI-SVC model.
|
| |
AUDIENCE
- service providers and process implementers
- candidate CMMI-SVC instructors and lead appraisers
- CMMI-SVC appraisal team members
- anyone interested in learning about CMMI-SVC
PREREQUISITES
Before registering for this course, participants must have successfully completed the Introduction to CMMI course (Version 1.1 with upgrade or Version 1.2).
TOPICS
- Introduction
- Services Overview
- CMMI-SVC Unique Process Areas and Service-Related Specific Practices
- Next steps
- Summary
OBJECTIVES
Successful completion of this course enables participants to do the following:
- understand how CMMI-SVC v1.2 can help a services organization improve their performance
- describe the unique elements of CMMI-SVC v1.2
- locate information in the CMMI-SVC v1.2 model
Course Materials
Participants will receive the CMMI for Services, Version 1.2 model and a course notebook with copies of the course slides.
LOGISTICS
Class Schedule
This course meets at the following times:
8:30 a.m. - 5:00 p.m. (U.S. locations)
9:00 a.m. - 5:30 p.m. (non-U.S. locations)
Hotel and Travel Information
Information about traveling to the SEI offices is available on our Travel and Lodging Web pages.
Questions about this course?
Please see our
Frequently Asked Questions
Web page for answers to some of the more common inquiries about SEI Education and Training.
If you need more information, contact us via e-mail at
course-info@sei.cmu.edu
or telephone at +1 412-268-7622.
|
| |
Courses
Introduction to CMMI Version 1.2
Intermediate Concepts of CMMI Version 1.2
Mastering Process Improvement
Defining Software Processes
Implementing Goal-Driven Measurement
Understanding CMMI High Maturity Practices
Publications
CMMI Product Team. CMMI for Services, Version 1.2 (CMMI-SVC, V1.2)(CMU/SEI-2009-TR-001, ESC-TR-2009-001). Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, March 2009.
Chrissis, Mary Beth, et. al. CMMI: Guidelines for Process Integration and Product Improvement, Second Edition, Boston, MA: Addison-Wesley, 2006.
CMMI Product Team. CMMI for Development, Version 1.2 (CMMI-DEV, V1.2)(CMU/SEI-2006-TR-008, ESC-TR-2006-008). Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, August 2006.
Events
SEPG North America
SEPG Europe
SEPG Latin America
CMMI Technology Conference and User's Group
|
