FAQ

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General Conference Questions

When and where is SEPG Europe 2008 being held?

The SEPG Europe 2008 conference will take place June 10–13, 2008 at the Hilton Munich Park in Munich, Germany. Deatils can be found here. » Back to Top

How do I let you know that I need special assistance?

When registering for the conference you will be able to indicate your need for assistance during the online registration process.

To accommodate your request, we do request that you let us know before May 12, 2008. » Back to Top

What are the important dates for SEPG Europe 2008?

February 11, 2008: Presenters notified
March 3, 2008: Conference speakers confirmed
April 4, 2008: Last day to submit final presentation materials
April 15, 2008: Preliminary program available online
April 18, 2008: Last day to volunteer as a session moderator or room monitor
May 2, 2008: Early-bird registration ends

Dates are subject to change. » Back to Top

How much does it cost to attend the SEPG conference?

The early-bird discounts will apply through May 2, 2008. The fees are:

Category	Through May 2, 2008	After May 2, 2008
Standard - All 4 Days	$2,495.00	$2,695.00
Standard - Any 2 Days	$1,795.00	$1,995.00
SEI Member - All 4 Days	$2,295.00	$2,495.00
SEI Member - Any 2 Days	$1,695.00	$1,895.00
Boot Camp	Complimentary	Complimentary

» Back to Top

Is there an early registration discount?

Yes! Register before the early-bird date of May 2, 2008 and you save $200 off the registration fee. » Back to Top

What methods of payment do you accept for registration?

Cash, checks (personal and company), and credit cards (MasterCard, Visa, AMEX) are all accepted. You may also use a purchase order; please see the online registration website for detailed submission information. » Back to Top

May I bring a guest to conference events?

Your spouse or guest is welcome to attend the tutorials and sessions, but they must be a paid registrant for the conference.

Due to the professional nature of the meetings children under 18 are not permitted to attend. » Back to Top

May I bring a guest to the Gala Reception?

Our Gala Reception will be open to spouses or companions of attendees, but they must register at the onsite registration counter as a companion and obtain an official conference name badge.

Guest fee for the Gala Reception is $150. » Back to Top

How do I register?

Simply visit the SEPG Europe 2008 secure registration web site. The online registration site works with Internet Explorer and Netscape V6 or above. If you encounter problems registering online, please contact WingateWeb toll free at 866-902-5794 (or 801-494-0295) or send a message to support@sepg08.wingateweb.com. » Back to Top

Can I register online?

Yes, secure online registrations are available Please visit the registration site for more information. » Back to Top

I haven't received my registration confirmation email. Who do I contact?

For any registration questions or concerns, please contact WingateWeb toll free at 866-902-5794 (or 801-494-0295) or send a message to support@sepg08.wingateweb.com. » Back to Top

How do I cancel my registration?

Requests for refunds must be in writing (email is acceptable). Requests received on or before March 31, 2008 will be honored in full minus a $75 USD administrative fee. From April 1, 2008 until May 2, 2008, refunds will be 50 percent of the applicable registration fee. NO REFUNDS after May 2, 2008. Substitutions are permitted at any time and at no cost; however we do request they be made prior to June 2, 2008 in order to update the onsite registration materials. If you cancel after June 2, 2008 and do not send a substitute, the conference materials will be mailed to you after the conference concludes. Registration fee payments are not transferable to other SEI events. » Back to Top

What types of registration are available?

Full conference registration is good for all four days of SEPG. It provides access to the tutorials, technical sessions, keynote addresses and meals for each day (continental breakfasts, lunches, and breaks). It also provides access to the Exhibit Showcase, the Grand Opening Reception, and the general Gala Reception.

A two-day registration is good for any two days of SEPG Europe that you select. It provides access to the tutorials, technical sessions, keynote addresses and meals that occur on the days that you specifically register for (continental breakfast, lunch, and breaks). It provides access to the Exhibit Showcase and to the Grand Opening Reception and the general Gala Reception only if you are registered on the days of those events. » Back to Top

Do you offer group discounts for registrations?

Yes, for organizations that wish to send groups of 10 or more we offer a 10 percent discount off of the prevailing rate. Visit the online registration website and select the group registration option. All members of the group must be registered simultaneously for the discount to apply and one form of payment must be used for all of the registrants. Once the registration process has been completed, additional discounted registration requests will not be honored for that same group. Discounts are not retroactive. » Back to Top

Will I be required to wear a badge at the conference? When and how do I get mine?

Yes, all conference participants must wear their badges at all times to gain access to the conference technical sessions and associated events.

Badges are distributed onsite during check-in. You will need to show a government-issued photo ID to pick up your registration package. » Back to Top

Do I need to present ID when I pick up my conference registration onsite?

Yes, we require all attendees to present government-issued photo identification at SEPG Europe 2008 registration. » Back to Top

Is there a dress code for SEPG Europe 2008?

We recommend that attendees should dress in business casual attire for the conference.

In order to maximize your personal comfort, we recommend that you consider wearing layers and/or sweaters. This will allow you to adjust to any varying conditions in Munich and in the conference meeting rooms. » Back to Top

Are meals included in the conference fee?

Yes. Continental breakfast, lunch and refreshment breaks are provided on each day for which you are registered for the conference. Receptions (including the Exhibit Showcase Grand Opening and Gala Conference Reception) are also included. » Back to Top

How do I let you know that I have special dietary needs?

When registering for the conference, you will be able to indicate your particular dietary needs or restrictions during the registration process.

To accommodate your request, we require that you let us know before May 12, 2008. » Back to Top

Program Questions

When will the SEPG Europe 2008 Program be available?

The preliminary program will be available April 15, 2008 on our website. » Back to Top

What is the difference between a tutorial, panel session, presentation, and poster session?

Tutorials (Full or half day)

Tutorials give subject matter experts an opportunity to share their knowledge and experiences in an education-oriented environment. Tutorials should focus on improving attendees' comprehension and skills in a particular subject area. Tutorials should incorporate examples and hands-on learning opportunities for the attendees.

Panel Sessions (80 minutes)

Panels provide the audience with an opportunity to discover what hot and possibly controversial topics are on the minds of individuals leading the field of process improvement and related matters. Panels should target issues related to the conference topics and will be selected according to their relevance to the aims of the conference.

Presentation (40 minutes)

Presentation abstracts should describe how the work builds on, differs from, or contributes to the state of practice or the state of the art of process improvement. Presentations that include practical tools (forms, checklists, procedures, etc.), empirical data (metrics), and real-world experiences are preferred. Presentations that may come across as sales pitches are discouraged.

Poster Sessions (30 minutes)

Posters provide a quick and efficient communication of your topic. Poster sessions should combine text and graphics to make a visually appealing presentation to attendees as they walk by. Attendees will be able to view the information at their leisure during the conference and discuss it with you one-on-one on Day 1 and Day 4 of the conference, during the morning and afternoon breaks. Posters of a sales-pitch nature are not permitted. » Back to Top

Are Professional Development/CEUs available at SEPG Europe?

A personalized Certificate of Attendance will be emailed to all conference participants after the conference concludes. » Back to Top

Do I need to pre-register for specific sessions?

While you do need to sign up for tutorials, you do not need to register in advance for the technical sessions. » Back to Top

Must I pre-register to attend the tutorials?

Yes; however, you may choose to attend a different Tutorial onsite. » Back to Top

What is an SEPG Europe volunteer?

SEPG conference volunteers are SEI Members who serve as room monitors and session moderators for two days during the conference. The opportunity to volunteer is one of the many benefits of being an SEI Member (www.sei.cmu.edu/membership).

Volunteers will be selected on a first-come, first-served basis, and those who have not previously served as volunteers will be given priority. Volunteer duties include: contacting each presenter in the volunteer's track, attending onsite volunteer training sessions at the conference, checking in daily 15 minutes prior to the start of the first presentation to get materials, introducing one's self to the presenters at the beginning of each session, providing a presentation introduction, managing timing during the presentation, managing equipment (making sure the presentation room and its various technologies are in working order), and generally assisting attendees. In exchange for these services, SEPG volunteers receive a free full-conference registration. Volunteers are responsible for their own travel, room, and board expenses that are associated with this event. Volunteers must be able to commit to two full days of volunteering to receive the complimentary conference registration. » Back to Top