Mastering Process Improvement

Dates

2008* Prices (USD)

2008 Dates
March 3-7, 2008 (SEI Arlington, VA)
September 8-12, 2008 (SEI Pittsburgh, PA)
December 8-12, 2008 (SEI Arlington, VA)

Course Registration
Software Engineering Institute
Carnegie Mellon University
Pittsburgh, PA 15213-3890
Phone: 412 / 268-7388
FAX: 412 / 268-7401
Questions: courseregistration@sei.cmu.edu

To Register: Click Here

This course may also be offered by arrangement at customer sites. E-mail course-info@sei.cmu.edu or call +1 412-268-7622 for details.

*Course dates and fees are subject to change.

U.S.
Course Fee:
Industry: $2885
Government: $2310
Academic: $2310

International
Course Fee:
$5775

   Register for
2008 Dates

Course Description

This five-day course introduces members of a process group (e.g., PG, EPG, SEPG), those leading and facilitating process improvement activities, and those preparing to adopt a CMM^® or CMMI^® model to guide process improvement in their organization to a series of effective practices for process improvement. These practices address the intertwined challenges faced by change agents in conducting a process improvement effort.

The SEI's IDEAL^SM model, which is a high-level description of the phases of process improvement, serves as the framework for the approach taught in this class. The course provides a brief overview of the first two IDEAL model phases (initiating and diagnosing), then introduces the Process Change Methodology (PCM), which identifies activities needed to apply the last three IDEAL model phases (establishing, acting and learning). The eight stages of the PCM include: organizing and preparing for process improvement; conducting an organization scan; establishing technical working groups; understanding projects' current states; redesigning processes; developing whole product solutions; conducting pilots and evaluations; and facilitating organizational learning. The course discussion of each stage consists of activities and skill sets that a process group employs to accelerate broad adoption of new processes and technologies that support model goals.

The course consists of lectures and exercises that reinforce key course elements with ample opportunity for participant questions and discussion. After attending the course, participants will understand the activities necessary to implement process improvement using a CMM or CMMI model in their organization.

Audience   ·    Prerequisites    ·    Objectives   ·    Logistics

AUDIENCE

• process group members (e.g., PG, EPG, SEPG)
• those responsible for leading and facilitating process improvement in their organization
• those preparing to adopt a CMM or CMMI model to guide process improvement in their organization

PREREQUISITES
Before registering for this course, participants must have completed at least one introductory course in one of the CMM models (i.e., CMMI, SW-CMM, SA-CMM, P-CMM).

TOPICS

• process improvement life cycle
• process group and process improvement infrastructure
• process change methodology (PCM)
• skills and knowledge associated with the PCM

OBJECTIVES
This course will help participants to

• understand the process improvement life cycle
• implement one effective process improvement infrastructure
• be an effective process group team lead or member and understand what is required for a group to work well
• understand a systems-level view of how process improvement is planned and implemented using a capability maturity model
• know what knowledge and skills are important for process group members and how they can be applied
• apply a toolkit of relevant process improvement and change management skills and techniques within their organization
• begin gaining confidence in their ability to perform their role in the process group

Course Materials
On the first day of the course, participants will receive a student course notebook, a student exercise notebook, and tools in the form of a notebook of templates and articles, two books, and a CD-ROM that contains an electronic copy of the notebook materials.

LOGISTICS

Class Schedule
This 5-day course meets at the following times:
Days 1-4, 8:30 a.m. - 5:00 p.m. (U.S. locations)
Day 5, 8:30 a.m. - 2:30 p.m. (U.S. locations)

Days 1-4, 9:00 a.m. - 5:30 p.m. (non-U.S. locations)
Day 5, 9:00 a.m. - 3:00 p.m. (non-U.S. locations)

Hotel and Travel Information
Information about traveling to the SEI offices is available on our Travel and Lodging Web pages.

Questions about this course?
Please see our Frequently Asked Questions Web page for answers to some of the more common inquiries about SEI Education and Training.

If you need more information, contact us via e-mail at course-info@sei.cmu.edu or telephone at +1 412-268-7622.

Related Products and Services

Courses
Introduction to CMMI Version 1.2
Introduction to the People CMM
Implementing Goal-Driven Measurement
Defining Software Processes

Publications
CMMI Product Development Team. CMMI for Systems Engineering/Software Engineering/Integrated Product and Process Development/Supplier Sourcing, Version 1.1 Continuous Representation (CMU/SEI-2002-TR-011, ESC-TR-2002-011). Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, November 2000.

CMMI Product Development Team. CMMI for Systems Engineering/Software Engineering/Integrated Product and Process Development/Supplier Sourcing, Version 1.1 Staged Representation (CMU/SEI-2002-TR-012, ESC-TR-2002-012). Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, November 2000.

Chrissis, Mary Beth, et. al. CMMI^&174;: Guidelines for Process Integration and Product Improvement, Boston, MA: Addison-Wesley, 2003.

Curtis, Bill, et. al. The People Capability Maturity Model^&174;: Guidelines for Improving the Workforce, Boston, MA: Addison-Wesley, 2001.

Curtis, Bill, et. al. People Capability Maturity Model (P-CMM), Version 2.0, Software Engineering Institute, CMU/SEI-2001-MM-001, July 2001.

Cooper, Jack & Fisher, Matt. Software Acquisition Capability Maturity Model (SA-CMM), Version 1.03, Software Engineering Institute, CMU/SEI-2002-TR-010, ESC-TR-2002-010, March 2002.

Events
Software Engineering Process Group (SEPG) Conference
Australian Software Engineering Process Group (SEPG) Conference
European Software Engineering Process Group (ESEPG) Conference

Course Registration

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