Designing Products and Processes Using Six Sigma Instructor Training

This two-day course is for those interested in becoming SEI-Certified Instructors of the Designing Products and Processes Using Six Sigma (DPPSS) course. The DPPSS course introduces a method and toolbox originating from the Design-for-Six-Sigma paradigm called Define-Measure-Analyze-Design-Verify (DMADV). The method can be used for designing products and processes based on performance. This instructor training course is composed of lectures and participant presentations of DPPSS course material. Candidate instructors must demonstrate an in-depth understanding of the DPPSS material and have effective instructional and facilitation skills. Other required qualifications are specified at http://www.sei.cmu.edu/certification/measurement/dppss/.

Who should attend?

This training provides an opportunity for experienced trainers and measurement professionals to become SEI-Certified Instructors of the DPPSS course. To be eligible, participants must have the following skills:

• extensive instructional experience in implementing or developing measurement programs
• experience in both process improvement and product development
• basic statistical and problem solving skills, including proficiency Excel spreadsheets, SAS JMP, Crystal Ball, ProcessModel, and CASRE

Topics

• content overview of each module in the DPPSS course
• module by module review of concepts and issues to be emphasized while teaching
• introduction to DPPSS course exercises
• tools for the course exercises, including team coaching, evaluation, and feedback
• familiarity with the following tools: Excel spreadsheets, SAS JMP, Crystal Ball, ProcessModel, and CASRE

Objectives

• present any DPPSS course module to a class of students, demonstrating content expertise by adhering to the documented instructional guidance
• evaluate course exercise results and give feedback that aligns with and reinforces specific, relevant concepts integral to the course approach.
• provide feedback that highlights both correct and incorrect application of the DMADV method and specific tool within the context of the student exercises
• respond to methodology questions from students

Prerequisites

• have successfully completed an SEI-authorized course offering of Improving Process Performance Using Six Sigma (IPPSS)
• have successfully completed an SEI-authorized course offering of DPPSS
• be sponsored by an SEI Partner organization
• complete the application process to become a certified DPPSS course instructor
• sign a Code of Professional Conduct for SEI Services document

REQUIRED EQUIPMENT

Students must bring a personal computer equipped with

• Microsoft Windows 2000 Professional with Service Pack 3, Windows XP Home Edition with Service Pack 2, Windows XP Professional with Service Pack 2, or Windows Vista (Windows Vista Enterprise, Business, Home Premium, and Home Basic editions)
• Microsoft Excel 2000, 2002 (XP), 2003, or 2007
• Microsoft Internet Explorer 6.0 or later
• Microsoft .NET Framework 2.0 (or 3.0 with Windows XP versions or Vista)
• Pentium-equivalent microprocessor (800 MHz or faster)
• at least 512 MB of RAM
• at least 88 MB of hard disk space for .NET Framework 2.0 and another 58 MB for .NET Framework 3.0 (if not already installed) and at least 400 MB for additional applications to be installed. (Note: Each of the first two components listed requires approximately twice the given amount of disk space during installation.)
• CD-ROM drive or USB port
• video graphics adapter and monitor with at least 1024x768 resolution
• Adobe Acrobat Reader 6.0 or later

Materials

Participants will receive a DPPSS instructor workbook, including instructor notes, several weeks in advance of the course to prepare for in-class module delivery and exercise facilitation. Each candidate instructor must acquire their own latest version of the tools (Excel spreadsheets, SAS JMP, Crystal Ball, ProcessModel, and CASRE) and bring the software installed on their laptop for use in this class.

Schedule

Days 1-2, 8:30 a.m. - 5:00 p.m. (U.S. locations)
Days 1-2, 9:00 a.m. - 5:30 p.m. (non-U.S. locations)
The last day includes time for individual face-to-face feedback sessions.