This one-day course introduces service providers, appraisal team members, and process group members to CMMI fundamental concepts related to service delivery. The CMMI for Services (CMMI-SVC) model defines effective practices that ensure quality services are delivered to customers and end users. Some types of services that would benefit from using CMMI-SVC include operations, logistics, maintenance, IT, and many other services in other government and industry.
The course is composed of lectures and class exercises with ample opportunity for participant questions and discussions. After attending the course, participants will be able to describe the CMMI-SVC model, discuss the model's process areas, and locate relevant information in the model.
This course, with its prerequisite, Introduction to CMMI Version 1.2, fulfills a prerequisite for any course requiring an official SEI Introductory CMMI for Services course. This course is also a prerequisite for being a lead appraiser, team leader, or team member on a SCAMPI appraisal using the CMMI-SVC model.
Successful completion of this course enables participants to do the following:
U.S. Industry: | $600 |
U.S. Government/Academic: | $480 |
International: | $1200 |
December 4 , 2009 (SEI Arlington, VA)
This course may be offered by special arrangement at customer sites.
| Principles of CASE Tool Integration |  |
| Achieving Success via Multi-Model Process Improvement: SEPG 2007 |  |
| See more library items | |
| Introduction to CMMI Version 1.2 |  |
| Mastering Process Improvement | |
| Defining Software Processes | |
| Implementing Goal-Driven Measurement | |
Remaining 2009 Dates |
2010 Dates |
This course may be offered by special arrangement at customer sites.
Schedule
This course meets at the following times:
8:30 a.m. - 5:00 p.m. (U.S. locations)
9:00 a.m. - 5:30 p.m. (non-U.S. locations)
