As the world moves toward a knowledge-based economy, the role of an organization's workforce, the "knowledge worker", becomes a critical component in organization success and a source of competitive advantage. The SEI's People Capability Maturity Model® (P-CMM®) provides a roadmap for continuously improving the capability of an organization's workforce. The roadmap provides a guide for transforming an organization by steadily improving and evolving its workforce practices. To implement change successfully, an organization must engage and gain buy-in from all levels and roles in the organization including executives, managers, process owners, and employees. One of the benefits of P-CMM is that it considers these multiple levels as wells as the necessary infrastructure and institutionalization required for successful and lasting change. While each level of the organization has its roles and responsibilities in a change effort, this presentation will focus on those of the unit manager. In order to build workforce capability, organizations must develop managers that take responsibility and authority for managing, developing, and motivating the individuals who are under their direction. In the context of a maturity level 2 P-CMM improvement program, this presentation will address the roles and responsibilities of the manager, how managers can use the level 2 practices to implement changes, and lastly introduce the concept of a manager's toolkit.
About the Authors
Dr. Palma Buttles-Valdez is a Senior Member of the Technical Staff at the Software Engineering Institute. At the SEI, she is a member of the People Capability Maturity Model team where she develops courses, delivers training and provides consulting services. Palma holds a Ph.D. in Anthropology from The University of Texas at Austin. She has been active in the field of Anthropological Archaeology for over 20 years and Process Improvement for 10 years. Palma is an SEI-authorized Instructor for the Introduction to People CMM, Intermediate Concepts of People CMM, and a candidate SCAMPI with People CMM lead appraiser.
Gian Wemyss is a Senior Member of the Technical Staff and the Team Lead for the People CMM Initiative at the Software Engineering Institute (SEI)/Carnegie Mellon University. He assists organizations in successfully addressing their critical human capital issues through the use of the People Capability Maturity Model®. His work also includes the identification, development, and application of practices that result in the rapid, affordable, and sustained transition of innovative software engineering management technologies developed at the SEI. This includes work on interpretive guidance for users of CMMI®, and the development of a disciplined transition planning method for technology transition and change management practices. Gian has over 15 years of experience in organizing, designing and facilitating courses and workshops to help organizations develop transition plans for new and innovative technologies.