search menu icon-carat-right cmu-wordmark

Improving Process Performance Using Six Sigma

  • Does your organization experience the same product and business problems repeatedly?
  • Are you tired of process improvement projects that never produce results?
  • Are your competitors consistently beating you to market?
  • Do you have data but don't know what to do with it?

Many process improvement projects aim for modest improvements of 1-5%. Through this five-day course, you will learn how to achieve radical improvements of 10% or more through 3-6 month improvement projects. Improving Process Performance Using Six Sigma will also help you identify the real root causes of your business and product problems and teach you to develop solutions that prevent them from happening again.

The course provides an improvement framework to analyze data with the goal of making more informed business decisions. You will use a hands-on, problem solving approach to learn the necessary tools, methods, and practices without having to memorize statistics and statistical theory. Leveraging industry best practices such as Six Sigma and Goal-Driven Software Measurement, you will also learn how to balance project and process performance, quality, schedule, and cost.

Key concepts in data analysis including statistical thinking, the 7 Basic Tools, and root cause analysis are introduced through lectures and extensive practice sessions using real-life case studies and project data.

Audience

  • software engineering process group members
  • process improvement working group members
  • software measurement team members
  • Six Sigma black belts, green belts, or belt candidates
  • professionals seeking better ways to analyze quantitative data in support of process improvement within organizations and projects
  • project managers and process managers

Objectives

  • explore and navigate data to understand project, process, and product behavior, relationships and trends
  • use analysis methods to remove special causes of variation and stabilize processes
  • select appropriately from among the data analysis methods learned in class

Topics

  • Basic statistics
  • The 7 Basic Tools
  • Root cause analysis

Materials

Participants will receive a course notebook with copies of the course slides.

Prerequisites

Before registering for this course, participants must

  • be familiar with measurement projects or processes from their home organization
  • be familiar with establishing a measurement infrastructure, particularly using Goal-Driven Measurement

Before attending this course, participants must

  • install their student license of a statistics package, identified in the student pre-course letter, and confirm that the software opens and functions
  • read the background material on earned value measurement, Goal-Driven Measurement, and the SEI's Goal-Question-(Indicator)-Metric (GQ[I]M) methodology sent to them

REQUIRED EQUIPMENT

Students must bring a personal computer equipped with:

  • Installation of the latest version of Minitab (purchased or free evaluation license; please launch Minitab after installation to ensure it is fully installed and operational; check Minitab vendor website for computer requirements)
  • CD-ROM drive or USB port

Schedule

This five-day course meets at the following times:

Days 1-4, 8:30 a.m. - 5:00 p.m. (U.S. locations)
Day 5, 8:30 a.m. - 12:00 p.m. (U.S. locations)

Days 1-4, 9:00 a.m. - 5:30 p.m. (non-U.S. locations)
Day 5, 9:00 a.m. - 12:30 p.m. (non-U.S. locations)

This course may be offered by special arrangement at customer sites. For details, please email course-info@sei.cmu.edu or telephone at +1 412-268-7622.




Course Questions?

Email: course-info@sei.cmu.edu
Phone: 412-268-7388
FAX: 412-268-7401

Related Courses

  • Designing Products and Processes Using Six Sigma

    5 - Day Course

    This five-day course takes a hands-on, measurement-oriented approach to product development, providing participants with a toolkit of analysis methods and leveraging industry best practices, such as the Design-for-Six-Sigma methodology of DMADV (Define, Measure, Analyze, Design, Verify). This course builds upon basic statistical concepts from the...

    Learn More
  • Implementing Goal-Driven Measurement

    3 - Day Course

    Does your organization collect data that is never used? Does it still make decisions based on opinion and assertion? This three-day course teaches managers and practitioners how to identify and define indicators (i.e., graphical displays) and measures that directly support decision making and an organization's business, process improvement, and...

    Learn More
  • Improving Process Performance Using Six Sigma Instructor Training

    2 - Day Course

    Please review the prerequisites before registering below. This two-day course is for those interested in becoming SEI-Certified Instructors of the Improving Process Performance Using Six Sigma (IPPSS) course. The IPPSS course introduces a method for driving improvement based on performance using a method and toolbox originating with the Six Sigma...

    Learn More
  • Leading a Development Team

    3 - Day Course

    This three-day course is designed to teach first-line managers or team leaders how to manage projects quantitatively in order to complete projects on schedule, within budget, and with all requirements met. The course covers the knowledge and skills leaders need to effectively lead and coach development teams. Quality is not achieved by accident....

    Learn More

Training courses provided by the SEI are not academic courses for academic credit toward a degree. Any certificates provided are evidence of the completion of the courses and are not official academic credentials. For more information about SEI training courses, see Registration Terms and Conditions and Confidentiality of Course Records.