Improving processes for providing superior service

Do you ask yourself these questions?

• Can I define the services I offer my customers?
• Do I really know whether I have everything I need to provide superior service, including people, processes, consumables, and equipment?
• Does it have to be so hard to bring out improvements while continuing to provide services?
• Is there a better way to deal with incidents?
• If disaster strikes, how can I keep providing services?

The guidance provided by the free download of the CMMI for Services, Version 1.3 (CMMI-SVC, V1.3) model to establish, manage, and deliver services that meet or exceed customer needs may be just what you need to answer these and other important questions. To understand what CMMI-SVC can do for you, see the latest CMMI for Services Overview or the latest CMMI for Services Webinar.

The book CMMI for Services: Guidelines for Superior Service, Second Edition, is both an introduction to the CMMI-SVC model and an authoritative reference for it. You can purchase it at most book retailers. Look through CMMI-SVC publications, including a white paper, quick reference, one-pager, and video.

The buzz about CMMI-SVC is apparent on the web. We've gathered some of it in Community Discussions. We would like your input on various issues related to CMMI-SVC. Let us know what you think and we will improve our products and services based on your opinions.

If you are interested in a formal evaluation of your organization's processes based on CMMI-SVC model practices, see more about CMMI Appraisals. The SEI and its Partners offer CMMI-related training and appraisal services. You can find an SEI Partner organization near you that employs CMMI instructors, lead appraisers, and consultants. A good starting place for learning about CMMI is the Introduction to CMMI for Services course. The CMMI course catalog lists this and other courses that are currently available.

You can become a CMMI instructor by attending classes, passing exams, and meeting other requirements. You can also become a lead appraiser by completing the required courses, passing exams, and meeting other requirements.