Much of the work in implementing and operating service-oriented architecture is outsourced. All of this work is governed by the contract signed with the company or government entity purchasing the work. It’s generally acknowledged that governance is crucial to SOA success, but governance is rarely integrated into the acquisition process or the resulting contract. This paper identifies what should be included in a model contract and the potential consequences if it isn't. Particular attention is paid to establishing a market-feasible dispute resolution process to deal with service-level agreement breaches and establishing incentives to align contractor interests with those of the purchaser.

PDF [46 KB]

PRESENTATION