Parent SEI Program
CERT Program
Related Publications
Incident Management Capability Metrics Version 0.1
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Audrey Dorofee
Georgia Killcrece
Robin Ruefle
Mark Zajicek
Technical Report
CMU/SEI-2008-TR-007
PDF Download
The Incident Management Mission Diagnostic (IMMD) is a risk-based approach for determining the potential for success of an
organization’s incident management capability (IMC). This potential for success is based on a finite set of current
conditions—a limited set of key drivers used to estimate the current IMC health relative to a defined benchmark.
Decision-makers can then determine if the current state of the IMC is acceptable, or if actions are required to
improve the situation. The IMMD can be viewed as an efficient, first-pass screening of an IMC to diagnose any
unusual circumstances that might affect its potential for success. This document can be read for understanding
of the concepts and activities of this method, or to learn how to perform the IMMD. The method description
includes full descriptions of all activities as well as a set of worksheets and instructions for executing the method.
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Additional Author Publications
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| Audrey Dorofee |
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| Georgia Killcrece |
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| Robin Ruefle |
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| Mark Zajicek |
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