Consulting Skills Workshop

The Consulting Skills Workshop provides managers responsible for organizational change with a practical, six-phase model for working effectively with client groups - those who implement and are affected by the change. Particular attention is paid to managing expectations among change agents, managers, executives, and other members of the organization.

This workshop teaches participants to act as internal consultants to their own organizations, working to involve clients in all phases of problem identification and solution. At the end of a consulting assignment, clients are able to sustain the changes in their organization.

Who should attend?

Managers responsible for managing expectations and ensuring cooperation during periods of change within their organizations.

Topics

  • A model for consulting
  • Interpersonal styles
  • Authenticity
  • Client resistance
  • Consulting roles
  • Phase I: entry, sensing, and relationship building
  • Phase II: contracting
  • Phase III: data gathering, diagnosis, and feedback
  • Phase IV: planning, execution, and monitoring
  • Phase V: evaluation and consultant feedback
  • Phase VI: termination
  • Application of the consulting model

Objectives

Participants learn techniques and methods to use every day, such as forming collaborative working relationships, negotiating roles and expectations with clients, collecting and using data effectively throughout the consultation process, and handling difficult situations that occur when circumstances change in the organization.

Role plays, discussion of current situations faced by participants, and an extended case study provide opportunities to practice newly learned skills.

Prerequisites

There are no prerequisite for this course.

Materials

Participants will receive a course notebook with copies of the course slides.

Schedule

This 4-day course is offered over a 5-day period at the following times:
Day 1, 1:00 p.m. - 5:00 p.m. (U.S. locations)
Days 2-4, 8:30 a.m. - 5:00 p.m. (U.S. locations)
Day 5, 8:30 a.m. - 12:00 noon (U.S. locations)

Course Details

 
This course may be offered by special arrangement at customer sites.


For More Information

E-mail: course-info@sei.cmu.edu
Phone: 412-268-7622


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