CMMI for Services
Overview
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Certification and Authorization
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Early Adopters
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SCAMPI Appraisals
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Implementation
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Services Topics Around the Web
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Events
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Downloads
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Contributors
CMMI for Services Is Released Early!
The CMMI for Services (CMMI-SVC) model, scheduled for release in mid-March 2009, was instead released in February 2009. To download your copy, see the CMMI for Services, Version 1.2 publication page.
Overview
In lean economic times, service organizations, which make up 80% of the world economy, can benefit by using process improvement to make the most of their resources to achieve desired business results. CMMI for Services (CMMI-SVC) is a guide to help service provider organizations reduce costs, improve quality, and improve the predictability of schedules.
Customers are requesting that their service providers demonstrate a CMMI rating or capability profile, but attempts to use CMMI-DEV in a service setting can distort the integrity of appraisal results. Service providers deserve the same opportunity that the development community has enjoyed for years. They deserve the opportunity to improve their processes based on community models of practice that specifically address the interests and concerns of service providers. CMMI-SVC is the model of practice that service organizations have been waiting for.
CMMI-SVC provides best practices that service providers can use when they
- Decide what services they should be providing, define standard services, and let people know about them
- Make sure they have everything they need to deliver a service, including people, processes, consumables, and equipment
- Get new systems in place, change existing systems, retire obsolete systems, all while making sure nothing goes terribly wrong with the service
- Set up agreements, take care of service requests, and operate service systems
- Make sure they have the resources needed to deliver services and that services are available when needed—at an appropriate cost
- Handle what goes wrong—and prevent it from going wrong in the first place if possible
- Ensure they are ready to recover from potential disasters and get back to delivering services if the disaster occurs
This web page serves as a single source of SEI-provided information related to CMMI-SVC.
Certification and Authorization
Current lead appraisers, SCAMPI B&C team leaders, and instructors in good standing need to take these steps to add CMMI-SVC to their certifications and authorizations:
- Secure sponsorship from a partner licensed to provide CMMI-SVC. To get started, send the following information to cmmi-svc-app@sei.cmu.edu:
- Partner organization name
- Partner business point of contact
- Resume reflecting service experience (you may include training and appraisal service experience; indicate five total years of experience with services, and two of these years must be managing services)
- Complete the candidate sponsorship form.
- Take the one-day training course.
- Pass a competency exam.
- Pass the resume review.
- Ensure that the sponsoring organization has the appropriate licensing agreement in place.
- Instructors will also participate in a readiness review by phone.
- Drew Allison, Systems and Software Consortium
- Kieran Doyle, Lamri Ltd.
- Hillel Glazer, Entinex.com
- Christian Hertneck, Anywhere24
- Judah Mogilensky, PEP, Inc.
- National Government Services
- Gary Norausky, Norausky Process Solutions, Inc.
- Nidhi Srivastava, Tata Consultancy Services
- Agapi Svolou, www.alexanna.com
- Drew Allison, Systems and Software Consortium
- Rhonda Brown, Software Engineering Institute
- Brandon Buteau, Northrop Grumman
- Eileen Clark, SRA International, Inc.; Tidewaters Consulting, LLC
- Eileen Forrester, Software Engineering Institute
- Craig Hollenbach, Northrop Grumman
- Mike Konrad, Software Engineering Institute
- Frank Niessink, DNV
- M. Lynn Penn, Lockheed Martin
- Roy Porter, Northrop Grumman
- Rich Raphael, MITRE Corporation
- Pamela Schoppert, SAIC
- Sandy Shrum, Software Engineering Institute
- Jerry Simpson, SAIC
- Jeff Zeidler, Boeing
- Barbara Baldwin, Software Engineering Institute
- Roger Bate, Software Engineering Institute
- Michele Falce, Software Engineering Institute
- Hillel Glazer, Entinex, Inc.
- Margaret Glover, Software Engineering Institute
- Robert McFeely, Software Engineering Institute
- Joanne O’Leary, Software Engineering Institute
- Pat O'Toole, Process Assessment Consulting and Training
- Mary Ellen Rich, Software Engineering Institute
- Mary Lynn Russo, Software Engineering Institute
- Steve Stern, Lockheed Martin
- Agapi Svolou, Alexanna LLC
- Barbara Tyson, Software Engineering Institute
- Mary Van Tyne, Software Engineering Institute
You have the option to schedule an individual phone review, or to attend a group review session during the SEPG conference in March. Once you have completed other steps, send email to blb@sei.cmu.edu to schedule your session.
New candidates need 10 years of experience and must complete additional requirements. For more information on available certifications and requirements, visit the Certification website.
Early Adopters of CMMI-SVC
We are pleased to provide this list of our partners and authorized individuals who have completed the authorization process, piloted, and provided an experience report:
If you are an early adopter of CMMI-SVC who has completed the authorization process, piloted, and provided an experience report, and you would like to be included on this list, please send an email to cmmi-comments@sei.cmu.edu. On request, we will also list client organizations who have piloted CMMI-SVC with an authorized SEI Partner, once we have received an experience report.
SCAMPI Appraisals
The Standard CMMI Appraisal Method for Process Improvement (SCAMPISM) is an appraisal method designed to evaluate an organization’s processes using a CMMI model, including CMMI-SVC. This method is applicable to serve a wide range of purposes, including internal process improvement and external capability determinations. SCAMPI A appraisals are officially recognized appraisals that result in benchmark quality ratings (e.g., maturity levels). SCAMPI Bs & Cs are less rigorous appraisals designed to provide information on the approach to process improvement or the status of process improvement implementations.
The current SCAMPI appraisal method is applicable to version 1.2 of the CMMI-SVC, CMMI-ACQ, and CMMI-DEV models. However, no SCAMPI A appraisals using CMMI-SVC will be accepted by the SEI for the first six months after the model’s release. In other words, SCAMPI A appraisals will only be accepted with an on-site start date of August 26, 2009 or later. Other classes of appraisals (SCAMPI Bs & Cs) may be used during the first six months to monitor process improvement progress.
Implementation
If you are currently implementing CMMI-SVC in your organization or with a client and would like to submit a report about your experience, please use the CMMI-SVC pilot experience report template. Email the completed template to cmmi-comments@sei.cmu.edu.
Services Topics Around the Web
To read more about one real-world implementation of CMMI-SVC, visit Bill Smith's CMMI for Services Diary blog. Bill is documenting his thinking, challenges, and experiences as he applies CMMI-SVC to his own business.
Check out this post at IT-Director.com for musings about ITIL, Agile, and process capability, with a little CMMI-SVC thrown in.
See Henry Schneider's blog for pithy answers based on experience to common user questions: http://ppqc.blogspot.com/2009/03/evaluating-cmmi-for-services.html
See this article in Executive Brief by Christian Hertneck and Jürgen Schmied. They report on early use of CMMI for Services, including lessons and return on investment.
CMMI-SVC Events
A new three-day course is planned, available later in 2009, which will have no prerequisites and will focus entirely on the CMMI for Services model. The SEI CMMI-SVC team has recently produced and is piloting this three-day Introduction to CMMI-SVC, V1.2 course. This pre-release training course is being offered at the SEI Washington DC office, July 14-16, 2009, and is designed for those specifically interested and involved in service delivery. No prior experience with CMMI is necessary in order to attend this course.
This three-day course introduces service providers, appraisal team members, and process group members to fundamental concepts of CMMI that are related to service delivery. The CMMI for Services (CMMI-SVC) model defines effective practices that ensure quality services are delivered to customers and end users. Some types of services that would benefit from using CMMI-SVC include operations, logistics, maintenance, IT, and many other services in both government and industry. Please note that current CMMI instructors who are working to qualify to deliver CMMI-SVC may take this course in lieu of the Services Supplement.
From now until July 1, the cost of this pre-release course offering is only $700. A special group rate of $650 per attendee is also available for three or more individuals registering from the same organization. After July 1, the cost is $1750 for industry participants, $1400 for government and academic participants, and $3500 for international participants.
If you would like to register for this course, please submit a course registration form.
Information about the course "Services Supplement for CMMI v1.2" is available at the Education and Training website.
The SEPG North America 2009 Conference featured offerings of the course and the exam, a keynote presentation, a track of presentations about service (including CMMI-SVC experience reports) peer-to-peer sessions, a chance to meet the model team, and the instructor readiness review.
Downloads
Download the CMMI for Services, Version 1.2 model, published February 2009
CMMI for Services: A Short Overview video
CMMI-SVC one-pager: a high-level overview of the benefits of CMMI-SVC, the types of services that can use CMMI-SVC to improve their delivery of services to customers, and the CMMI-SVC-specific process areas.
A Powerpoint slide that describes the CMMI-SVC-specific PAs in "plain English"
CMMI-SVC quick reference, as of February 26, 2009
CMMI-SVC goals and practices, as of February 26, 2009
CMMI-SVC white paper by Eileen Forrester
CMMI-SVC pilot experience report template
A comparison of CMMI-SVC, V1.2, and CMMI-DEV, V1.2
A comparison of CMMI-SVC, V1.2, and CMMI-SVC, V0.5
A presentation that shows how CMMI-SVC can be applied to health care
Slides from the CMMI-SVC Webinar from October 23, 2008
Contributors to CMMI-SVC
Our volunteer model development team:
Additional team members and contributors:
For more information about the CMMI-SVC project, see the online forum.
If you have questions or comments, send email to cmmi-comments@sei.cmu.edu.
