Communication Among Incident Responders - A Study
Responding to some future incident might require significant cooperation by multiple teams or organizations within an incident response community. To study the effectiveness of that cooperation, the Carnegie Mellon® Software Engineering Institute (SEI) conducted a study using a group of volunteer, autonomous incident response organizations. These organizations completed special SEI-designed tasks that required them to work together.
The study identified three factors as likely to help or hinder the cooperation of incident responders: being prepared, being organized, and following incident response best practices. This technical note describes those factors and offers recommendations for implementing each one.
This report is related to the following area(s) of work:
Security and SurvivabilityTechnical Note
CMU/SEI-2012-TN-028
September 2012
Cite This Report
SEI:
Tjaden, Brett; & Floodeen, Robert. Communication Among Incident Responders - A Study (CMU/SEI-2012-TN-028). Software Engineering Institute, Carnegie Mellon University, 2012. http://www.sei.cmu.edu/library/abstracts/reports/12tn028.cfm
IEEE:
B. Tjaden, and R. Floodeen, "Communication Among Incident Responders - A Study," Software Engineering Institute, Carnegie Mellon University, Pittsburgh, Pennsylvania, Technical Note CMU/SEI-2012-TN-028, 2012. http://www.sei.cmu.edu/library/abstracts/reports/12tn028.cfm
APA:
Tjaden, B., & Floodeen, R. (2012). Communication Among Incident Responders - A Study (CMU/SEI-2012-TN-028). Retrieved May 21, 2013, from the Software Engineering Institute, Carnegie Mellon University website: http://www.sei.cmu.edu/library/abstracts/reports/12tn028.cfm
CHI:
Tjaden, Brett, and Robert Floodeen. Communication Among Incident Responders - A Study (CMU/SEI-2012-TN-028). Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, 2012. http://www.sei.cmu.edu/library/abstracts/reports/12tn028.cfm
MLA:
Tjaden, B., & Floodeen, R. 2012. Communication Among Incident Responders - A Study (Technical Report CMU/SEI-2012-TN-028). Pittsburgh: Software Engineering Institute, Carnegie Mellon University. http://www.sei.cmu.edu/library/abstracts/reports/12tn028.cfm
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