In lean economic times, service organizations, which make up 80% of the world economy, can benefit by using process improvement to make the most of their resources to achieve desired business results. CMMI for Services (CMMI-SVC) is a guide to help service provider organizations reduce costs, improve quality, and improve the predictability of schedules.
In this webinar, Eileen Forrester, CMMI-SVC team lead and coauthor of the book, CMMI for Services, will present an overview on the results and status of CMMI-SVC use to date, opportunities for users and partners, and what's coming this year. CMMI-SVC V1.3 will be released in November of 2010, and attendees will get an early look at the planned changes for CMMI-SVC. She will also discuss the new Introduction to CMMI-SVC course, and the qualification path for those who wish to teach. Eileen will also discuss the fit of CMMI-SVC with other models, such as ITIL, and opportunities to participate in future activities.
About the Speaker
Eileen Forrester is a senior member of the technical staff in the Software Engineering Process Management program at the SEI. She was the co-chair of the International Process Research Consortium and is the SEI lead for the CMMI for Services. Forrester is the developer of TransPlant, a transition-planning process, the editor of the IPRC Process Research Framework, and the lead author of CMMI for Services, Guidelines for Superior Service. Her current research area is in process-oriented approaches to service delivery, technology change, risk management, and emergent system types. These approaches include GAIT, the CMMI for Services, OCTAVE, MDA, and multi-model improvement approaches. She has more than 30 years of experience in technology transition, strategic planning, process improvement, communication planning, and managing product, service, and non-profit organizations.