Software Engineering Institute | Carnegie Mellon University
Software Engineering Institute | Carnegie Mellon University

Measuring What Matters: Security Metrics Workshop

It is critical to measure the right things in order to make informed management decisions, take the appropriate actions, and change behaviors. But how do managers figure out what those right things are? Public and private organizations today often base cyber risk management decisions on fear, uncertainty, and doubt (FUD) and the latest attack; compliance mandates such as HIPAA, FISMA, SOX, and PCI; and security risk frameworks that typically have little to do with the way the rest of the organization measures risk and prioritizes operational risk management activities. CFOs, enterprise risk management officers, internal audit directors, and CISOs need information risk management approaches that align with business objectives. A measurement approach tied to strategic business objectives will ensure that planning, budgeting, and the allocation of operational resources are focused on what matters most to the organization. In addition, a shift to such an approach will help identify metrics that are expensive to collect and may not be worth the investment. Students in this course will use real-world strategic objectives to develop specific business goals and the applicable questions, indicators, and actionable metrics that they can implement at their own organizations to improve their ability to manage operational risks, particularly cybersecurity risks.

Who should attend?

Directors and managers of:

  • operational risk management
  • information technology (IT)
  • cybersecurity/information security
  • IT and cybersecurity compliance
  • IT and cybersecurity audit

Security professionals who support the above roles (security engineers, security architects, network engineers. security risk analysts, etc.)


  • Developing S.M.A.R.T.E.R. Business Objectives
  • GQIM Overview
  • Objectives to Goals
  • Goals to Questions
  • Questions to Indicators
  • Indicators to Metrics
  • The Big Picture - Putting It All in Context


This course will help participants to

  • Learn how to refine a student-provided strategic or business objective that meets that S.M.A.R.T.E.R. criteria-Specific, Measureable, Achievable, Relevant, Time-bound, Evaluated, Reviewed-and can be used to initiate the Goal - Question - Indicator - Metric (GQIM) process.
  • Identify a core set of business goals, based on the student's business objective, to which the cybersecurity risk measurement program will be applied.
  • Formulate one or more key questions for each goal in learning objective 2. The answers to these questions help determine the extent to which the goal is being achieved.
  • Identify one or more indicators for each key question. An indicator is data and information that further inform the answer to each question.
  • Identify one or more metrics for each indicator that most directly inform the answer to one or more questions.


This course has no prerequisites.


Participants will receive a downloadable copy of the course materials.


This two day course meets at the following times:

Days 1 and 2: 8:30 a.m. - 5:00 p.m.

Training courses provided by the SEI are not academic courses for academic credit toward a degree. Any certificates provided are evidence of the completion of the courses and are not official academic credentials.

Course Details

Course Fees [USD]

U.S. Industry: $1500

U.S. Government/Academic: $1200

International: $2250

Please select a course offering then click REGISTER.


This course may be offered by special arrangement at customer sites.

For More Information

Phone: 412-268-7622