Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques

This technical note describes the synergistic application of the balanced scorecard and goal-driven measurement methodologies to develop measures and associated indicators for measuring an organization's health and performance. Through this iterative approach, an organization's strategic goals and subgoals are mapped to the balanced scorecard and refined. The goal-question-(indicator)-measurement methodology is then applied to identify indicators and measures for each scorecard dimension. A hypothetical example of how to apply the methodology at a "typical" organization performing software development and maintenance activities is provided. The example yields typical indicators to illustrate the methodology.

View Complete Report

Authors

Wolfhart B. Goethert

Matt Fisher

This report is related to the following area(s) of work:

Measurement and Analysis
Process Improvement

Technical Note
CMU/SEI-2003-TN-024
October 2003

For more information

Contact Us

info@sei.cmu.edu

412-268-5800