Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques
This technical note describes the synergistic application of the balanced scorecard and goal-driven measurement methodologies to develop measures and associated indicators for measuring an organization's health and performance. Through this iterative approach, an organization's strategic goals and subgoals are mapped to the balanced scorecard and refined. The goal-question-(indicator)-measurement methodology is then applied to identify indicators and measures for each scorecard dimension. A hypothetical example of how to apply the methodology at a "typical" organization performing software development and maintenance activities is provided. The example yields typical indicators to illustrate the methodology.
This report is related to the following area(s) of work:
Measurement and AnalysisProcess Improvement
Technical Note
CMU/SEI-2003-TN-024
October 2003
Cite This Report
SEI:
Goethert, Wolfhart; & Fisher, Matthew. Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques (CMU/SEI-2003-TN-024). Software Engineering Institute, Carnegie Mellon University, 2003. http://www.sei.cmu.edu/library/abstracts/reports/03tn024.cfm
IEEE:
W. Goethert, and M. Fisher, "Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques," Software Engineering Institute, Carnegie Mellon University, Pittsburgh, Pennsylvania, Technical Note CMU/SEI-2003-TN-024, 2003. http://www.sei.cmu.edu/library/abstracts/reports/03tn024.cfm
APA:
Goethert, W., & Fisher, M. (2003) . Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques (CMU/SEI-2003-TN-024). Retrieved May 24, 2012, from the Software Engineering Institute, Carnegie Mellon University website: http://www.sei.cmu.edu/library/abstracts/reports/03tn024.cfm
CHI:
Goethert, Wolfhart, and Matthew Fisher. Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques (CMU/SEI-2003-TN-024). Pittsburgh, PA: Software Engineering Insitute, Carnegie Mellon University, 2003. http://www.sei.cmu.edu/library/abstracts/reports/03tn024.cfm
MLA:
Goethert, W., & Fisher, M. 2003. Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques (Technical Report CMU/SEI-2003-TN-024). Pittsburgh: Software Engineering Insitute, Carnegie Mellon University. http://www.sei.cmu.edu/library/abstracts/reports/03tn024.cfm
Find Us Here
Share This Page
For more information
