[Adams 2003]
Adams, Murray; Kiemele, Mark; Pollock, Lee; and Quan, Tom. Lean Six Sigma: A Tool Guide, 2nd ed. Air Academy Press, 2003.  

[ASQ 2008]
Six Sigma Green Belt Handbook, American Society for Quality, Quality Press, 2008.

[ASQ 2010a]
ASQ. Evaluation and Decision-Making Tools: Decision Matrix. http://www.asq.org/learn-about-quality/decision-making-tools/overview/decision-matrix.html

[ASQ 2010b]
ASQ. Evaluation and Decision-Making Tools: Multivoting. http://www.asq.org/learn-about-quality/decision-making-tools/overview/mutivoting.html

[ASQ 2010c]
ASQ. Process Analysis Tools: Flowchart. http://www.asq.org/learn-about-quality/process-analysis-tools/overview/flowchart.html

[ASQ 2010d]
ASQ. Process Analysis Tools: Mistake Proofing. http://www.asq.org/learn-about-quality/process-analysis-tools/overview/mistake-proofing.html

[ASTM 2010]
ASTM International. "ASTM E2281 Standard Practice for Process and Measurement Capability Indices," http://www.astm.org/Standards/E2281.htm

[Banks 2000]
Banks, Jerry; Carson, John S., II; Nelson, Barry L.; and Nicol, David M. Discrete Event System Simulation, 3rd ed. Pearson Education, 2000.

[Benbow 2005]
Benbow, Donald W. and Kubiak, Thomas M. The Certified Six Sigma Black Belt Handbook. American Society for Quality, Quality Press, 2005.

[Bodie 2010]
Bodie, Simon. Tips and Suggestions for Six Sigma Project Success. http://www.isixsigma.com/library/content/c040301a.asp

[Bothe 1997]
Bothe, Davis R. Measuring Process Capability: Techniques and Calculations for Quality and Manufacturing Engineers. Mcgraw-Hill, 1997.

[Brassard 1998]
Brassard, Michael and Ritter, Diane. The Creativity Memory Jogger. Goal/QPC, 1998.

[Brassard 2002]
Brassard, Michael; Finn, Lynda; Ginn, Dana; and Ritter, Diane. The Six Sigma Memory Jogger II, Goal/QPC, 2002.

[Breakthrough 2007]
Breakthrough Management Group and DeCarlo, Neil. The Complete Idiot's Guide to Lean Six Sigma. Alpha Books, 2007.

[Breyfogle 2003]
Breyfogle, Forrest W. Implementing Six Sigma: Smarter Solutions Using Statistical Methods. Wiley, 2003.

[Brue 2005]
Brue, Greg. Six Sigma for Managers: 24 Lessons to Understand and Apply Six Sigma Principles in Any Organization. McGraw-Hill, 2005.

[Brussee 2004]
Brussee, Warren. Statistics for Six Sigma Made Easy. McGraw-Hill, 2004.

[BKS 2010]
Business Knowledge Source. What is "Voice of the Customer" (VOC) and How Does it Apply to Six Sigma? http://www.businessknowledgesource.com/manufacturing/what_is_voice_of_the_customer_voc_and_how_does_it_apply_to_six_sigma_021706.html

[Chambers 1992]
Chambers, David S. and Wheeler, Donald J. Understanding Statistical Process Control, 2nd ed. SPC Press, 1992.

[CMMI 2006]

CMMI Product Team. CMMI for Development, Version 1.2 (CMU/SEI-2006-TR-008). Software Engineering Institute, Carnegie Mellon University, 2006. http://www.sei.cmu.edu/reports/06tr008.pdf

[Creager 2010]
Creager, Andrew. Improved Forecasting with Moving Averages and Z-Scores. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=1090:improved-forecasting-with-moving-averages-and-z-scores&Itemid=222

[Creveling 2003]
Creveling, C. M.; Slutsky, J. L.; Antis, D., Jr.  Design for Six Sigma in Technology and Product Development. Prentice Hall, 2003.

[Deshpande 1995]
Deshpande, J.V.; Gore, A.P.; and Shanubhogue, A. Statistical Analysis of Nonnormal Data, Wiley InterScience, 1995.

[Discover6Sigma 2010]
Discover6Sigma. Fishbone Diagram. http://www.discover6sigma.org/post/2005/11/fishbone-diagram/

[DoD 1980]
Department of Defense (DoD). Procedures for Performing a Failure Mode, Effects and Criticality Analysis (MIL-STD-1629A), November 24, 1980. http://www.goes-r.gov/procurement/antenna_docs/reference/MIL-STD-1629A.pdf

[El-Haik 2006]
El-Haik, Basem and Al-Aomar, Raid. Simulation-Based Lean Six-Sigma and Design for Six-Sigma. Wiley, 2006.

[Ernst 2010]
Ernst, Raymond. Stratification Leads to Specialized Improvements. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=707:stratification-leads-to-specialized-improvements&Itemid=156

[EventHelix 2010]
EventHelix. Queueing Theory Basics. http://www.eventhelix.com/RealtimeMantra/CongestionControl/queueing_theory.htm

[Florac 2000]
Florac, William A. and Carleton, Anita D. Measuring the Software Process. Addison-Wesley, 2000.

[Galinac 2007]
Galinac, Tihana and Car, ?eljka. "Software Verification Process Improvement Proposal Using Six Sigma, Product-Focused," 51-64. Proceedings of the 8^th International Software Process Improvement Conference, PROFES 2007. Riga, Latvia, July 2007.

[Gate 2 Quality 2010]
Gate 2 Quality. Six Sigma: Define Phase. http://www.gate2quality.com/sixsigma-define.html

[George 2002]
George, Michael. Lean Six Sigma. McGraw-Hill, 2002.

[George 2004]
George, Michael L.; Maxey, John; Rowlands, David T.; George, Michael; Rowlands, David; and Price, Mark. Lean Six Sigma Pocket Tool Box. McGraw-Hill, 2004.

[George 2005]
George, Michael L.; Rowlands, David; Price, Mark; and Maxey, John. The Lean Six Sigma Pocket Toolbook. McGraw-Hill, 2005.

[Goodman 2010]
Goodman, John. A Robust VOC Process to Drive Better Six Sigma Results. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=848:&Itemid=49

[Gupta 2005]
Gupta, Praveen. The Six Sigma Performance Handbook: a statistical guide to optimizing results. McGraw-Hill, 2005.

[Gygi 2005]
Gygi, Craig and DeCarlo, Neil; Williams, Bruce. Six Sigma for Dummies. Wiley, 2005.

[Hallowell 2010a]
Hallowell, David. Analytical Hierarchy Process (AHP) – Getting Oriented. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=177&Itemid=1&Itemid=2

[Hallowell 2010b]
Hallowell, David. Language Data: The 'Other Data' of Six Sigma. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=121&Itemid=1&Itemid=1

[Hallowell 2010c]
Hallowell, David L. QFD: When and How Does It Fit in Software Development? http://www.isixsigma.com/index.php?option=com_k2&view=item&id=74&Itemid=1&Itemid=1

[Hambleton 2007]
Hambleton, Lynne. Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practice. Prentice Hall, 2007.

[Harry 2010]
Harry, Mikel; Mann, Prem S.; and De Hodgins, Ofelia C. The Practitioner's Guide to Statistics and Lean Six Sigma for Process Improvements. Wiley, 2010.

[Hauser 1988]
Hauser, John R. and Clausing, Don. "The house of quality," Harvard Business Review (May-June 1988). http://www.mgsm.edu.au/wps/wcm/connect/internet/Root/research/researchclusters/cmit/tutorials/tutorials

[iSixSigma 2010a]
iSixSigma. Brainstorming. http://www.isixsigma.com/index.php?option=com_k2&view=itemlist&layout=category&task=category&id=65&Itemid=198

[iSixSigma 2010b]
iSixSigma. Control Charts. http://www.isixsigma.com/index.php?option=com_k2&view=itemlist&layout=category&task=category&id=69&Itemid=201

[iSixSigma 2010c]
iSixSigma. Design of Experiments (DOE). http://www.isixsigma.com/index.php?option=com_k2&view=itemlist&layout=category&task=category&id=70&Itemid=202

[iSixSigma 2010d]
iSixSigma. Determine The Root Cause: 5 Whys. http://www.isixsigma.com/library/content/c020610a.asp

[iSixSigma 2010e]
iSixSigma. FMEA. http://www.isixsigma.com/index.php?option=com_k2&view=itemlist&layout=category&task=category&id=71&Itemid=204

[iSixSigma 2010f]
iSixSigma. Histogram. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=1441:histogram&Itemid=204

[iSixSigma 2010g]
iSixSigma. How To Calculate Process Sigma. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=1332:how-to-calculate-process-sigma&Itemid=2

[iSixSigma 2010h]
iSixSigma. How To Determine Sample Size, Determining Sample Size.  http://www.isixsigma.com/index.php?option=com_k2&view=item&id=1014:how-to-determine-sample-size-determining-sample-size&Itemid=156

[iSixSigma 2010i]
iSixSigma. Pareto Chart. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=1268:pareto-chart-bar-chart-histogram-and-the-pareto-principle-80/20-rule&Itemid=209

[iSixSigma 2010j]
iSixSigma. Process Mapping. http://www.isixsigma.com/index.php?option=com_k2&view=itemlist&layout=category&task=category&id=79&Itemid=211

[iSixSigma 2010k]
iSixSigma. Product Guide: Simulation Software. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=624:&Itemid=218

[iSixSigma 2010l]
iSixSigma. Run Chart. http://www.isixsigma.com/index.php?option=com_glossary&id=101

[iSixSigma 2010m]
iSixSigma. Scatter Plot. http://www.isixsigma.com/index.php?option=com_glossary&id=276

[Juran 1998]
Juran, Joseph and Godfrey, A. Blanton. Juran's Quality Handbook, 5th ed. McGraw-Hill Professional, 1998.

[Kaufmann 2010]
Kaufmann, Uwe H.  Make Better Use of Survey Data with Kano Analysis. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=686:&Itemid=206

[Khoshafian 2006]
Khoshafian, Setrag. "Business Process Management for Six Sigma Projects," 41-50. Workflow Handbook. Edited by Layna Fischer. 2006

[Kiemele 1997]
Kiemele, Mark J.; Schmidt, Stephen R.; and Berdine, Ronald J. Basic Statistics - Tools for Continuous Improvement, 4th ed. Air Academy Press 1997.

[Killackey 2010]
Killackey, Henry. Seeing Red: Integrating Balanced Scorecard and Six Sigma. iSixSigma, http://www.isixsigma.com/index.php?option=com_k2&view=item&id=373&Itemid=1&Itemid=1

[Klas 2009]
Klas, M., Elberzhager, F., van Lengen, R., Schulz, T., and Goebbels, J. Software "A Framework for the Balanced Optimization of Quality Assurance Strategies Focusing on Small and Medium Sized Enterprises," Engineering and Advanced Applications, 2009. SEAA '09. 35th Euromicro Conference on , vol., no., pp.335-342, 27-29 Aug. 2009; http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=5349940&isnumber=5349835

[Lean Six Sigma 2010]
Fishbone Diagram: Root Out Those Causes. http://www.leansixsigmasource.com/tag/fishbone-diagram/

[Lussie 2002]
Lussie, Robert N. Testing Statistical Hypotheses for Decision Making. BrownHerron Publishing, 2002.

[Maass 2009]
Maass, Eric and McNair, Patricia D. Applying Design for Six Sigma to Software and Hardware Systems. Prentice Hall, 2009.

[Mahalik 2010]
Mahalik, Pradeep. Six Sigma Project Charter as a Vital Control Document. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=378&Itemid=1&Itemid=1

[Martin 2008]
Martin, James William. Lean Six Sigma for the Office. CRC Press, 2008.

[McCaffrey 2005]
McCaffrey, James. "The Analytic Hierarchy Process," MSDN Magazine (June 2005). http://msdn.microsoft.com/en-us/magazine/cc163785.aspx

[McDonough 2010]
McDonough, Michele. 10 Free Six Sigma Templates You Can Download. http://www.brighthub.com/office/project-management/articles/6179.aspx (2010).

[Miller 2009]
Miller, F.P.; Vandome, A.F.; and McBrewster, J. Statistical Hypothesis Testing. Alphascript Publishing, 2009.

[Monden 1993]
Monden, Y. Ch. 7, 8, and 9, Toyota Production System: An Integrated Approach to Just-In-Time, 2nd ed. Industrial Engineering and Management Press, 1993.

[Munro 2008]
Munro, Roderick A.; Maio, Matthew J.; Nawaz, Mohamed B.; Ramu, Govindarajan; and Zrymiak, Daniel J. The Certified Six Sigma Green Belt Handbook, 2008.

[Nair 2010]
Nair, Jayalaxmi. Leveraging Kano and QFD for Requirements Management. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=886&Itemid=1&Itemid=1

[NIST/SEMATECH 2010a]                       
NIST/SEMATECH. "Assessing Process Capability." e-Handbook of Statistical Methods. http://www.itl.nist.gov/div898/handbook/ppc/section4/ppc46.htm

[NIST/SEMATECH 2010b]
NIST/SEMATECH. Histogram. http://www.itl.nist.gov/div898/handbook/eda/section3/histogra.htm

[NIST/SEMATECH 2010c]
NIST/SEMATECH. Process or Product Monitoring and Control. http://www.itl.nist.gov/div898/handbook/pmc/pmc.htm

[NIU 2010]
"What if Analysis", TECH 482/535 Class Notes, Industrial Safety Engineering Analysis, Northern Illinois University, http://www.ceet.niu.edu/depts/tech/asse/tech482/what_if_analysis.doc

[NIST/SEMATECH 2010d]
NIST/SEMATECH. Run-Sequence Plot. http://www.itl.nist.gov/div898/handbook/eda/section3/runseqpl.htm

[Pande 2002]
Pande, Pete and Holpp, Larry. What Is Six Sigma? McGraw-Hill, 2002.

[Purho 2006]
Purho, Vesa. "Swimlane Process Mapping 101—Building a Process," Nokia, Center for Information-Development Management: Information Management News (April 2006). http://www.infomanagementcenter.com/enewsletter/200604/second.htm

[Pyzdek 2003a]
Pyzdek, Thomas and Keller, Paul. Quality Engineering Handbook, 2nd ed. CRC Press, 2003.

[Pyzdek 2003b]
Pyzdek, Thomas. The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels, 2nd ed. McGraw-Hill, 2003.

[Pyzdek 2003c]
Pyzdek, Thomas. The Six Sigma Project Planner: A Step-by-Step Guide to Leading a Six Sigma Project Through DMAIC. McGraw-Hill, 2003.

[Pyzdek 2009]
Pyzdek, Thomas and Keller, Paul. The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels, 3rd ed. McGraw-Hill, 2009.

[Rogers 2010]
Rogers, Gene. Top Six Sigma Tools to Use for Big Results: Part 1. http://www.sixsigmaiq.com/article.cfm?externalID=2616 (2010).

[Scholtes 2003]
Scholtes, Peter R., Joiner, Brian L., and Streibel, Barbara J. The Team Handbook, 3rd ed. Oriel Inc., 2003.

[Scholtes 2010]
Scholtes, Joiner, Streibel. The Team Handbook. http://www.isixsigma.com/library/content/t000827.asp

[Schuyler 2001]
Schuyler, John R. Risk and Decision Analysis in Projects. Project Management Institute, 2001.

[Simon 2010]
Simon, Kerri. SIPOC Diagram. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=1013:sipoc-diagram&Itemid=220

[Siviy 2007]
Siviy, Jeannine M.; Penn, M. Lynn; Stoddard, Robert W. CMMI and Six Sigma: Partners in Process Improvement. Addison-Wesley Professional, 2007.

[Sleeper 2006]
Sleeper, Andrew D. Design for Six Sigma Statistics: 59 Tools for Diagnosing and Solving Problems in DFSS Initiatives. McGraw-Hill, 2006.

[Smiley 2009]
Smiley, Karen; He, Qingfeng, Kielczewski, Elizabeth; and Dagnino, Aldo. Getting AHEAD With DAR: How to Make Better Software Technology Selection Decisions. SEPG NA, 2009.

[Smith 2010]
Smith, Dr. Deborah L. FMEA: Preventing a Failure Before Any Harm Is Done. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=8:fmea-preventing-a-failure-before-any-harm-is-done&Itemid=204

[Srivastava 2006]
Srivastava , Nidhi and Murthy, Sathya. "Harvesting CMMI Benefits –The Six Sigma Sickle" 2006 SEPG Conference.

[Stagliano 2004]
Stagliano, Augustine A. Rath and Strong's Six Sigma Advanced Tools Pocket Guide. McGraw-Hill, 2004.

[Stroud 2010]
Stroud, J. DeLayne. Understanding Statistical Distributions for Six Sigma. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=296:understanding-statistical-distributions-for-six-sigma&Itemid=221

[Tague 2005]
Tague, Nancy L. The Quality Toolbox, 2nd ed. American Society for Quality, Quality Press, 2005.

[Taylor 2010]
Taylor, Joy. Building Valuable Process Maps Takes Skill and Time. http://www.isixsigma.com/index.php?option=com_k2&view=item&id=698:building-valuable-process-maps-takes-skill-and-time&Itemid=212

[Tayntor 2007]
Tayntor, Christine B. Six Sigma Software Development. Auerbach Publications, 2007.

[The Sixth Sigma 2010]
The Sixth Sigma. KJ Analysis. http://www.sixthsigma.com/leankjan100.htm

 [Wheeler 1999]
Wheeler, Donald J. Understanding Variation: The Key to Managing Chaos, 2nd ed. SPC Press, 1999.

[Wheeler 2000]
Wheeler, Donald J. The Process Evaluation Handbook. SPC Press, 2000.

[Wikipedia 2010]
Wikipedia. Cumulative Voting. http://en.wikipedia.org/wiki/Cumulative_voting

[Womack 2003]
Womack, James and Jones, Daniel. Lean Thinking, 2nd ed., Free Press (2003)