Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques
• Technical Note
Publisher
Software Engineering Institute
CMU/SEI Report Number
CMU/SEI-2003-TN-024DOI (Digital Object Identifier)
10.1184/R1/6573056.v1Topic or Tag
Abstract
This technical note describes the synergistic application of the balanced scorecard and goal-driven measurement methodologies to develop measures and associated indicators for measuring an organization's health and performance. Through this iterative approach, an organization's strategic goals and subgoals are mapped to the balanced scorecard and refined. The goal-question-(indicator)-measurement methodology is then applied to identify indicators and measures for each scorecard dimension. A hypothetical example of how to apply the methodology at a "typical" organization performing software development and maintenance activities is provided. The example yields typical indicators to illustrate the methodology.
Part of a Collection
Measurement and Analysis Case Studies
Cite This Technical Note
Goethert, W., & Fisher, M. (2003, October 1). Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques. (Technical Note CMU/SEI-2003-TN-024). Retrieved July 15, 2026, from https://doi.org/10.1184/R1/6573056.v1.
@techreport{goethert_2003,
author={Goethert, Wolfhart and Fisher, Matthew},
title={Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques},
month={Oct},
year={2003},
number={{CMU/SEI-2003-TN-024},
institution={Software Engineering Institute, Carnegie Mellon University},
doi={10.1184/R1/6573056.v1},
url={https://doi.org/10.1184/R1/6573056.v1},
note={Accessed: 2026-Jul-15}
}
Goethert, Wolfhart, and Matthew Fisher. "Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques." (CMU/SEI-2003-TN-024). Software Engineering Institute, Carnegie Mellon University. Software Engineering Institute, October 1, 2003. https://doi.org/10.1184/R1/6573056.v1.
W. Goethert, and M. Fisher, "Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques," Software Engineering Institute, Carnegie Mellon University. Software Engineering Institute, Technical Note CMU/SEI-2003-TN-024, 1-Oct-2003 [Online]. Available: https://doi.org/10.1184/R1/6573056.v1. [Accessed: 15-Jul-2026].
Goethert, Wolfhart, and Matthew Fisher. "Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques." (Technical Note CMU/SEI-2003-TN-024). Software Engineering Institute, Carnegie Mellon University, Software Engineering Institute, 1 Oct. 2003. https://doi.org/10.1184/R1/6573056.v1. Accessed 15 Jul. 2026.
Goethert, Wolfhart; & Fisher, Matthew. Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques. CMU/SEI-2003-TN-024. Software Engineering Institute. 2003. DOI: 10.1184/R1/6573056.v1. https://doi.org/10.1184/R1/6573056.v1